Online catalogue with bricks and mortar security. Established 1998.
Good News All UK orders are postage free!
| About Us Silk & Silver are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at dennis@silk-silver.co.ukOur Contact details:Silk & SilverFoundry Walk St. Ives Cambridgeshire. PE27 5FW, United Kingdom.Phone: 01480 460243 Email: dennis@silk-silver.co.ukVAT 716510360 |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet.Credit Card Verigication Value (card security code) a unique three digit number printed on the signature strip on the back of the card - a number whcih is never printed anywhere else, nor included in the magnetic stripe or chip information. |
| Shipping And Handling Carriage is calculated on weight of items plus packaging. If more than one item is bought it may be possible to send them in one box thus reducing the amount of packaging. Therefore we will adjust the cost of carriage when your order is received and debit your Credit Card with the revised amount.Orders are postage free in the UK. |
| Delivery Schedule We will normally send your order to you in five working days . International orders are generally received in under ten days. |
| Back Orders Due to the fact that some of our items are Limited Editions it may not be possible to Back Order. Please contact us if you have a specific request. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.Credit Card Verigication Value (card security code) a unique three digit number printed on the signature strip on the back of the card - a number whcih is never printed anywhere else, nor included in the magnetic stripe or chip information. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us on dennis@silk-silver.co.uk], alternatively, you can call on International +44 (1480 460243) or write to us at SILK & SILVER Foundry Walk, St. Ives, Cambridgeshire,PE27 5FW, United Kingdom |
| Privacy Policy Silk & Silver do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
| Returns Policy We undertake to ensure that when your purchase is prepared for despatch it is in perfect condition. Protective packaging will always be used to ensure safe transit to you.If your package arrives with any seals broken or showing signs of damage this should be pointed out to the carrier and comments made on his delivery sheet. Where possible unpack and inspect your parcel while the carrier is still present. E-mail us within 7 days giving exact details of day and time of delivery together with damage sustained. We will then make necessary arrangements to rectify the situation to our mutual satisfaction.We can only accept for return, faulty or damaged goods - if this occurs every effort will be made to rectify the situation to your satisfaction. |
